Giving an enterprise product a face

A custom illustration system built to make Workato feel designed for humans, not just enterprises.

Role: [VERIFY] role/scope
Team: [VERIFY] team
Timeframe: [VERIFY] timeframe
Outcome: [VERIFY] outcome/adoption

The problem

[CLEARANCE] Why the product read as cold and mechanical, and the case for illustration as the fix — enterprise software earns trust through competence, but it doesn't have to feel like it was built by a spreadsheet.

The system

[CLEARANCE] What the illustration system covers — style, subjects, where it shows up across the product (empty states, onboarding, marketing) — and the principles that kept it from feeling decorative.

[IMAGE] illustration system examples

Outcome

[VERIFY] adoption/reception metric